Legal Information & Policies

Welcome to Our Legal & Policy Centre

Here you’ll find all the important information about our terms of service, privacy practices, and cookie usage. We’ve gathered everything you need to know about how we protect your data, your rights, and the guidelines for using our services. Please take a moment to review these policies to understand how we work to safeguard your experience with VitalZen.

Terms and Conditions

Last Updated: 10 November 2024

Welcome to VitalZen. These Terms and Conditions ("T&Cs") outline the terms of service for our vitamin injection (drip) services. Please read and understand them before booking a consultation or treatment with us. VitalZen reserves the right to amend these T&Cs at any time without notice.

1. Consultations

Consultation Fee: Consultations for our vitamin injection services are free of charge and lasting approximately 20-30 minutes.
Confirmation: Upon providing a valid email and phone number, clients will receive an email confirmation before their appointment, including clinic details, date, and time.
Deposits: Clients who book treatments must pay a 50% deposit following a consultation.

2. Treatment Suitability and Results

Assessment: Our qualified practitioner will assess each client to determine if a treatment is suitable and likely effective. We reserve the right to refuse service if a treatment is deemed unsuitable, or client expectations must be aligned with achievable results.
Results Disclaimer: Individual results from treatments may vary, and no specific outcomes are guaranteed.
Side Effects: Side effects will be discussed at the consultation.
Client Compliance: Clients must follow any pre-treatment protocols or guidelines provided. Please do so to avoid cancellation of the treatment without a refund.

3. Booking, Payment, and Packages

Booking: Clients are encouraged to book at least one week in advance to secure their preferred date and time.
Payment: A 50% deposit of a treatment is required when booking to confirm the appointment. We accept payment methods, e.g., credit/debit cards, paypal
Packages: Packages for multiple treatments must be paid in full before the first treatment session. If a treatment course is discontinued for medical reasons, any refunds will be calculated by deducting the list price of completed treatments from the total package cost. Missed appointments within a prepaid package will result in the forfeiture of that session.

4. Cancellation and Refund Policy

General Cancellations: Clients may cancel appointments up to 72 hours in advance for a full deposit refund. Cancellations with 48 hours’ will incur in a result in the forfeiture of the deposit paid. Cancellations with less than 24 hours' notice or no show will incur a 50% deposit fee, and 100% of the treatment cost will be charged.
Vitalzen reserve the right to cancel an appointment due to unforeseen circumstances or due to sickness . Should such a cancellation occur within 48 hours prior to your appointment time, a new appointment will be scheduled without additional fees, based on availability.

Rescheduling and Late Arrivals: Arriving at most 15 minutes late may lead to reduced treatment time or forfeiture of the appointment. Rescheduling available up to 72 hrs without any fees. Paid deposit may remain on Your account until the rescheduling. Rescheduling within 48 hours before the scheduled time may incur a 30 % fee and will result in the forfeiture of the deposit paid. Rescheduling within 24hrs not available.

5. Children and Safety

Clients attending appointments with children must bring an additional adult to supervise the child during treatment. No child under 16 may be left unsupervised within the clinic, and failure to arrange suitable supervision may result in treatment cancellation.

6. Health Disclaimer

Non-Medical Service: Our services are non-medical wellness treatments and are not intended to replace medical advice or treatment for health conditions.
Client Responsibility: Clients must consult their healthcare provider before administering vitamin injections.
Blood test: VitalZen may required a certain blood test prior to having IVNT. Blood test will be discussed at the consultation.

7. Liability

Limitations of Liability: VitalZen shall not be held liable for any indirect, incidental, or consequential loss or damage arising from your use of our services.

Health Disclosure: Clients must disclose all relevant medical information before each treatment. VitalZen will not be responsible for any adverse effects due to omitted or inaccurate information provided by the client.

8. Discounts and Offers

Loyalty and Membership Schemes: VitalZen may offer loyalty schemes with terms specified at enrolment. Discounts under loyalty schemes apply once membership is confirmed and are only valid with proof of membership at the time of purchase.
Vouchers and Promotions: Vouchers are single-use, non-transferable, and cannot be combined with other discounts. Promotional offers are subject to availability and may have expiration dates.

9. Gift Cards and Vouchers

Gift cards and vouchers may be redeemed against treatments or products at VitalZen. They are transferable but not exchangeable for cash and must be used within the validity period stated on the card or voucher.

10. Privacy and Data Protection

VitalZen is committed to protecting client data by UK GDPR. For details on how we use and protect personal information, please refer to our Privacy Policy.

11. Modifications to Terms and Services

VitalZen reserves the right to update or modify these Terms & Conditions and its service offerings. Changes will be posted on our website, and the client must review these terms periodically.

12. Governing Law and Jurisdiction

The laws of England and Wales govern these Terms & Conditions. Any disputes shall fall under the exclusive jurisdiction of the courts of England.

For questions or further clarification on these Terms & Conditions, don't hesitate to get in touch with us at vitalzen.iv@gmail.com

Main Policy

Last Updated: 10 November 2024

1. Health and Safety Policy

VitalZen is committed to maintaining a safe and hygienic environment for all clients. We adhere to the highest health and safety standards to ensure that each treatment is conducted in a secure, professional setting.

Infection Control: All equipment and surfaces are sterilised before and after each treatment session to minimise the risk of infection.
Qualified Practitioners: Treatments are administered only by trained and certified professionals with up-to-date knowledge of safety protocols.
Client Health Information: Clients are required to disclose any relevant medical history, allergies, or other health conditions to ensure safe treatment.
Side Effects: Side effects will be discussed at the consultation.
Blood test: VitalZen may required a certain blood test prior to having IVNT. Blood test will be discussed at the consultation.
Emergency Protocols: Our practitioner is trained to respond effectively to any adverse reactions during or after treatment.

2. Client Feedback

At VitalZen, we value client satisfaction and are committed to providing a high-quality experience.

Feedback Process: Clients are encouraged to share feedback on their experience. This helps us continually improve our services.

3. Cancellation and Refund Policy

VitalZen has a clear cancellation and refund policy to ensure fairness and transparency.

Appointment Cancellations: Clients may cancel appointments up to 72 hours in advance to receive a full refund. Cancellations made with 48 hours’ notice will incur a 50% deposit fee of a treatment. Cancellations with less than 24 hours' notice or no show will result in the forfeiture of the deposit paid, and 100% of the treatment cost will be charged.
Vitalzen reserve the right to cancel an appointment due to unforeseen circumstances or due to sickness . Should such a cancellation occur within 48 hours prior to your appointment time, a new appointment will be scheduled without additional fees, based on availability.
Rescheduling: Clients may reschedule appointments without charge if done at least 72 hours before the scheduled time. Rescheduling within 48 hours before the scheduled time may incur a 30 % fee and will result in the forfeiture of the deposit paid. Rescheduling within 24hrs not available.
Refunds for Treatments: Refunds are not provided for treatments completed in good faith.

4. Data Protection and Privacy Policy

VitalZen respects the privacy and security of client data. All personal information is collected, stored, and processed in line with UK GDPR and our [Privacy Policy].

Confidentiality: Client data is treated with strict confidentiality and is accessible only to authorised personnel.
Secure Storage: Personal data is stored securely and is protected against unauthorised access or breaches.
Data Retention: Client records are retained for six years after the last treatment, after which they are securely deleted.

5. Children and Vulnerable Adults Policy

To maintain a safe and professional environment, VitalZen has specific policies in place regarding the presence of children and the treatment of vulnerable adults.

Child Supervision: Clients who bring children to appointments must ensure that an additional adult is present to supervise them during treatment. Children under 16 must not be left unsupervised in the clinic.
Vulnerable Adults: We prioritise the comfort and well-being of vulnerable adults, offering additional support as needed to ensure a safe and respectful experience. Consent from a guardian or caregiver may be required in certain cases.

6. Training and Certification Policy

VitalZen is committed to ensuring that all treatments are administered by a qualified practitioner with the necessary training and certifications.

Ongoing Training: We ensure that our practitioner stays up-to-date with current best practices and receives regular training in line with industry standards.
Certification Verification: Practitioners are required to hold valid certifications for all treatments provided, ensuring client safety and professional service delivery.

Cookies Policy

Last Updated: 10 November 2024

This Cookie Policy explains what cookies are, how we use them on our website, and how you can manage your preferences. By using our site, you agree to the use of cookies as outlined in this policy.

1. What Are Cookies?

Cookies are small data files that are placed on your device (computer, smartphone, tablet) when you visit a website. They store information about your visit, such as your preferences and settings, to provide a tailored browsing experience.

2. Why We Use Cookies

VitalZen uses cookies to:

Improve the functionality and performance of our website.
Remember your preferences to provide a more personalised experience.
Track site usage to help us enhance our services.
Deliver relevant marketing and advertisements, with your consent.

3. Types of Cookies

We Use

Essential Cookies: These cookies are necessary for the basic operation of our website. They enable essential features, such as page navigation and access to secure areas of the site. Disabling these cookies may impact website performance and functionality.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our site by collecting information about page visits, traffic sources, and user behaviour. This data is anonymised and used to improve the website’s performance and your experience.
Functionality Cookies: These cookies allow us to remember your preferences, such as language settings and past actions on the website, so that you have a consistent experience during future visits.
Targeting and Advertising Cookies: With your consent, these cookies may be used to deliver tailored advertisements that are relevant to you. They may also limit the number of times you see an ad and help us measure the effectiveness of our campaigns.

4. Third-Party Cookies

Some cookies may be placed by third-party providers, such as analytics and advertising partners, who assist us in improving our website and targeting content. We do not control these third-party cookies. For more information, please review the privacy policies of these providers.

5. Managing Cookie Preferences

Cookie Consent: When you visit our site for the first time, a banner will appear allowing you to accept or manage your cookie preferences. You may choose to accept all cookies, decline non-essential cookies, or customise your choices.
Browser Settings: You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may impact the functionality of our site.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or relevant regulations. We recommend reviewing this policy periodically to stay informed about our cookie usage.

7. Contact Us

For any questions about this Cookie Policy or to exercise your rights, please contact us using the details provided on this website.

Privacy Policy

Last Updated: 10 November 2024

VitalZen is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy details the types of information we collect from you, how it is processed, stored, and used, and your rights regarding your personal data. Please read this policy carefully to understand our practices regarding your data and how we protect your privacy.

1. Who We Are

VitalZen provides wellness services through vitamin injections and drips. References to “we,” “us,” or “our” in this policy refer to VitalZen, which acts as the Data Controller of your personal information for the purposes of the UK General Data Protection Regulation (UK GDPR). You can contact us using the details provided on this website.

2. What Data We Collect

We only collect data relevant to the services we provide, including:

Personal Identification Data: Name, date of birth, gender, and contact information (e.g., phone number, email, address).
Health Data: Information about your health, such as medical history, allergies, and any previous treatments, to ensure suitability and safety for our services. This data is classified as sensitive and is handled with extra care.
Financial Data: Payment information, including card details or other transaction details for billing purposes.
Usage Data: Information on how you interact with our website, including IP address, browser type, and pages visited, which helps us improve your online experience.

3. How We Collect Your Data

Direct Interactions: You provide data by filling out forms, corresponding with us by post, phone, or email, and during your consultations and treatment sessions.
Website and Online Bookings: When you book an appointment online, fill out a contact form, or use our website, we may collect personal details and other information to process your requests.
Cookies: Our website uses cookies to personalise content, track your interaction, and help us improve our services. For more information, please refer to our Cookie Policy.

4. Purpose and Legal Basis for Processing Your Data

Service Delivery: We use your data to confirm appointments, provide treatments, and maintain records necessary for our services. Legal Basis: Fulfilment of our contract with you.
Health and Safety Compliance: Health data is collected and used based on your consent to ensure that our treatments are safe and suitable. Legal Basis: Explicit consent for processing sensitive data.
Marketing and Communication: With your permission, we may send you promotional offers, newsletters, or information on services. Legal Basis: Consent.
Legal and Regulatory Compliance: To comply with regulatory requirements or defend legal claims, if necessary. Legal Basis: Compliance with legal obligations and legitimate interests.

5. How We Use Your Data

Providing Services: To assess treatment suitability, administer treatments, and monitor treatment outcomes.
Improving Client Experience: To enhance our services through quality control, including analysis of usage data to improve our website.
Communication: To send appointment reminders, follow-up messages, and respond to queries.
Marketing: If you’ve opted in, we may send updates on products or services relevant to your interests. You can unsubscribe from these communications at any time.

6. Data Sharing and Disclosure

VitalZen respects your privacy and does not sell or share your information with third parties, except:

Service Providers: Third-party providers who assist with operational aspects like payment processing and IT services. These partners are contractually obligated to keep your information secure and confidential.
Legal Compliance: Where legally required, we may disclose data to regulatory bodies or law enforcement.

7. Data Security

We employ a range of security measures, including encryption and access controls, to protect your data from unauthorised access, alteration, or loss. Only authorised personnel have access to your data, and all employees are trained on data protection best practices.

8. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements. Client records, including health data, are generally retained for six years after your last treatment. After this period, data will be securely deleted.

9. Your Rights Under UK GDPR

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct any inaccurate or incomplete data we hold.
Right to Erasure: Request deletion of your data when it is no longer necessary for the purpose it was collected.
Right to Restrict Processing: Request a limitation on how we process your data in certain circumstances.
Right to Data Portability: Obtain your data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Withdraw consent for data processing at any time, especially regarding marketing communications.

10. Cookies and Website Tracking

Our website uses cookies to provide a tailored browsing experience. These small data files help us remember your preferences and analyse usage. For details on managing cookies, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. All updates will be posted on our website. We encourage you to review this policy periodically to stay informed of how we protect your information.

12. Complaints

If you believe we have not handled your data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

For any questions about this Privacy Policy or to exercise your rights, please contact us using the details provided on this website.